Shane Co. in Greenwood Village, CO Open now

Reviews about Shane Co.

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  February 24, 2020, by Ric Gregson
  VERY BAD EXPERIENCE - BAIT AND SWITCH ! BASHING THE COMPETITION, NEEDLESSLY! February 2018 ~ While talking with the sales rep (Lindsey) I mentioned that I had shopped at a local jeweler for the same quality loose diamond I was looking for at Shane Co. ~ Without knowing the name of the other dealer, she proceeded to verbally bash the competition, making comments such as "fraudulent" and "government shutdown" and "illegitimate certifications" , while not knowing the name or reputation of the dealer she was talking about. A very poor and ineffective way to represent a product, and old school method of trying to close a sale by intimidation. THAT MADE ME VERY UNCOMFORTABLE about doing business with that company, yet, I continued to try and purchase the stone, as it was the diamond that I thought I wanted. She could not close the sale (she had already lost her credibility), so she TO'd me to a guy named Tim. I could not come to terms with Tim on the pricing, so I left the store. Subsequently, Tim and I had a phone conversation where we agreed to terms on the price of the loose diamond. I went directly to the store to purchase the diamond, and he had a diamond ready for me when I walked in the door, took me to a remote location, out of the showroom in an attempt to write the order. At that time, he presented me with the order and I asked to look again at the diamond (he was not aware that I had examined the diamond at length under a loop and knew every inclusion on the stone, while I was with Lindsey) TIM PRESENTED ME WITH A DIFFERENT STONE, AND REPRESENTED IT AS THE SAME ONE I AGREED TO PURCHASE. The stone he was trying to pass off on me was of much less quality, with many large inclusions (an unbelievable difference in quality, NOT EVEN CLOSE!!!) It culminated when I called him out on it, his demeanor changed dramatically, his color turned pale, he began to stutter his words and quickly put the stone away in his jacket pocket and dismissed me! A VERY BAD EXPERIENCE TURNED OUT VERY NICELY when I went to Jared Jewelers at the Aurora Mall, and had an OUTSTANDING EXPERIENCE FROM THE BEGINNING TO THE END. I purchased a gorgeous stone there at an exceptional value. I highly recommend shopping at Jared Jewelers at Aurora mall., NOT AT SHANE Co.